Privacy Policy
Effective Date: February 15, 2026
Last Updated: February 15, 2026
Nostalgia Petcare Co. is committed to protecting the privacy and security of the personal information of our clients in Guelph, Ontario and surrounding areas.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.
1. Information We Collect
We collect only the information necessary to provide pet care and veterinary-related services.
A. Personal Information
We may collect full name, home address, email address, telephone number, emergency contact information, payment information, appointment history, communications with us.
B. Pet Information
We may collect your pets' name, breed, age, medical history, vaccination records, behavioural information, dietary needs, regular veterinarian, as well preferred emergency veterinarian.
C. Website Information
When you visit our website, we may automatically collect IP address, browser type, device information, pages visited, date and time of visit,. We may use cookies to improve website functionality and performance.
2. How We Use Your Information
We use personal information only for the following purposes providing pet care and veterinary-related services, scheduling appointments, maintaining pet health records, processing payments, communicating regarding services and reminders, responding to inquiries, improving our services, meeting legal and regulatory requirements. We do not sell or rent personal information.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
4. Disclosure of Information
We may disclose information only when necessary to veterinary laboratories or partner service providers, to payment processors, to IT service providers supporting our website or records system, when required by law or legal process. All third parties are required to safeguard personal information.
5. Safeguarding Your Information
We implement reasonable physical, technical, and administrative safeguards to protect personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include secure digital record systems, password-protected accounts, limited access to authorized personnel only.
6. Retention of Information
We retain personal and pet medical records only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and professional obligations in Ontario.
7. Access and Correction
Under PIPEDA, you have the right to request access to your personal information, request correction of inaccurate or incomplete information, ask questions about how your information is handled. Requests can be submitted using the contact details below.
8. Website Cookies
Our website may use cookies to improve user experience and analyze traffic. You can disable cookies in your browser settings, though this may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Privacy Officer & Contact Information
Nostalgia Petcare Co. has appointed a Privacy Officer responsible for compliance with this policy and Canadian privacy law. If you have questions, concerns, or requests regarding your personal information, please contact:
Natasha Richter, RVT
Nostalgia Petcare Co.
Email: nostalgiapetcare@gmail.com
Phone: (289) 983-6000
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.